Plan the journey and support
Agree the collection address, school entrance and schedule, the authorised booker, seating and communication needs, and any help at each stop. We also agree whether a parent or passenger assistant accompanies your child.
SCHOOL TRANSPORT · KT11
School runs from KT11 A plan for your child
Arrange a recurring school journey with a child-specific plan for collection, handover and support. Contact our 24-hour office to discuss the school and timetable and receive a tailored quote.
YOUR SCHOOL JOURNEY
A school run built around your routine
KT11 is your starting area, not a preset route. We arrange school journeys around the actual collection address, destination school and entrance, days and times. Discuss a regular term-time run or occasional cover with our office for a tailored quote.
Families can arrange journeys directly, and we also welcome school and council commission enquiries. Tell us which arrangement you need: a parent booking and a commissioned journey have different requirements. You can request the same driver; if a genuine problem makes a replacement necessary, the office arranges a suitable approved driver and informs you.
THE SCHOOL-RUN PLAN
Agree the details before the first pickup
We record an individual journey plan with the authorised booker and, where relevant, the school or commissioner. KB Cars is registered with the Information Commissioner’s Office (ICO); our Privacy Notice explains how we handle booking information.
Agree the handover
Name the authorised receiving adult or organisation and backup contacts. We verify the child and recipient under the plan; app access or a PIN alone does not authorise a different recipient. The plan also covers delays, a missing child, distress and what happens if no recipient is available.
Keep the plan up to date
The authorised contact sends absences, late finishes, new adults or route changes to the office through the agreed channel. The office verifies changes and confirms what has been accepted; an acknowledgement of a request is not acceptance. If nobody is available for handover, the child remains supervised while the office follows the agreed escalation plan.
SUPPORT THAT FITS YOUR CHILD
Help for a more comfortable journey
Tell us about communication preferences, sensory triggers, boarding or seating needs and walking tolerance. A driver can provide ordinary assistance such as guidance to the car without charge. Specialist care, medication, weight-bearing transfers or physical intervention need separately competent arrangements.
You can provide a passenger assistant (PA), or ask KB to source one. A PA can support communication, supervision and handover while the driver concentrates on driving. We agree the PA’s role, seat and responsibilities for your child and journey; a family-supplied companion is not automatically a KB employee. A parent may also accompany your child, continue onward or be dropped off first when agreed.
Bring your own suitable child seat or ask us to arrange one in advance, subject to suitability and availability. Give the office the child’s relevant height, weight and seat needs; confirm the price when arranging the seat.
GOOD TO KNOW
Questions about school runs from KT11
Practical answers for planning and changing your child’s journey.
Can you cover selected days or changed finish times?
Yes. We can discuss morning or afternoon journeys, one direction, selected weekdays, term-time routines, occasional cover, clubs, exams and changed finish times. Tell the office the pattern you need and who may authorise changes; a revised schedule must be accepted and confirmed.
What if my child is absent or the pickup changes?
Send the absence or change through the agreed parent contact route, by phone or app as agreed. The office confirms what has been accepted and informs the affected people. For a time-critical change, call if a message has not been acknowledged; acknowledgement alone is not confirmation that the change has been accepted. Prior-day notice is encouraged where possible, and fees may apply under the agreed terms.
Can collection or handover happen at another school entrance?
Yes, where a suitable arrangement can be agreed. Tell us the exact entrance and any access or walking considerations. We coordinate a lawful, safe stopping point with you and check the school’s actual access arrangements, including any School Street restrictions. A nearby landmark or station does not grant permission to stop or enter. Name the authorised receiving adult: app access or a PIN alone does not confer handover authority.
BEFORE THE FIRST RUN
A confirmed plan and a reachable office
Drivers assigned to our school service complete KB’s school-transport induction and office approval, with a briefing on the agreed journey and handover plan. Our office is available 24 hours, and you do not need to install an app to contact us.
An enquiry or quote is not a confirmed booking. KB confirms an accepted booking by SMS and/or email, after the journey and any special terms have been agreed.
PLAN YOUR SCHOOL RUN
Talk to our office
Tell us your KT11 collection address, destination school and preferred days and times. We’ll discuss your child’s handover and support needs and prepare a tailored quote. Our office is available 24 hours.