KB CARS · PRE-BOOKED PRIVATE HIRE
Pre-book a car from your KT3 address, including New Malden, to Waterloo. Request a quote based on your journey and vehicle, or call our 24-hour office to plan your station arrival.
Before you arrive
Tell us your train departure and the station-arrival time requested by your operator. The office can help plan your pickup around that target, allowing for your onward walk inside Waterloo.
The main concourse connects step-free to the platforms, and exits 1, 2 and 3 are step-free routes. Exit 2 has lift access towards Waterloo Road and the Underground Jubilee line. Discuss your access needs with the office when arranging your drop-off.
Waterloo's Passenger Assistance meeting point is on the main concourse opposite platform 12. Arrange railway assistance separately with your train operator; the assistance point is not automatically your car meeting point.
New Malden station is on Coombe Road, New Malden, KT3 4PX. If you travel from there by rail, you first need to reach the station from home; a pre-booked KB Cars journey starts at your KT3 pickup address and takes you to Waterloo instead.
Allow time after the car drop-off to reach your platform, Passenger Assistance meeting point or onward connection. Tell the office if you need a particular accessible approach so you can discuss a suitable arrangement.
ROOM FOR YOUR JOURNEY
Discuss a saloon, estate or MPV with the office, or ask about executive, minivan and luxury options. An estate is worth discussing for extra luggage; a six-passenger vehicle is another group option, with the combined load considered.
Tell us how many people are travelling and the number and size of suitcases and cabin bags, along with any pushchair, folding wheelchair or unusual item. An accompanying carer needs a seat too. The office can help agree a suitable vehicle.
Book a separate return from London Waterloo to KT3. Give the office your arriving service and its origin, travel date, expected arrival time and a contact number. Agree a car meeting point and exit with the office; it is separate from the railway assistance point.
If your train is delayed or you need a different exit, call 020 8870 8888 to request a change. The office will confirm any accepted revised arrangement and charge. A separate return does not automatically reserve the outward driver or vehicle.
GOOD TO KNOW
The essentials for your car journey and rail connection.
Your quote reflects the actual journey, vehicle and any agreed extras. Send your full pickup address and destination, date and time, passenger and luggage details, train service and requested station-arrival time. Include any extra stop or return you need.
An enquiry, quote or payment alone is not a confirmed booking. KB confirms an accepted booking by SMS and/or email.
Railway Passenger Assistance is arranged separately with your train operator; a car booking does not arrange it. Tell our office about your mobility and meeting needs so we can discuss the car journey.
Guidance to the car and loading ordinary bags or a folding wheelchair can be arranged without charge. If you need an additional escort inside the station, discuss the task and any cost with the office; this is separate from railway assistance. KB does not currently have wheelchair-accessible vehicles for travel seated in a wheelchair.
No. Your car journey and rail ticket are separate bookings. Keep the service details to hand so the transfer can be arranged around the right departure.
KB CARS · SINCE 2008
Request your journey-specific quote or call our 24-hour office on 020 8870 8888 to discuss your vehicle, arrival time or return. No app installation is needed.
