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MORTLAKE STATION

Mortlake railway station transfers A clear plan for your train

Pre-book a private-hire dropoff at Mortlake railway station or a collection after your train arrives. Contact our 24-hour office to agree your meeting point and get a quote based on your journey and vehicle.

Get a journey quote →

YOUR MORTLAKE TRANSFER

Get to the right station, at the right time

Mortlake railway station is on Sheen Lane, SW14 8LN. For a departure, agree an arrival target at the station that leaves time to reach your platform and board; the train departure time is not your car dropoff time. Tell us which entrance or side you intend to use and about any walking needs.

For a collection after your train arrives, agree the exit and a safe, lawful meeting point with our office. We can also arrange a separate journey home. The quote reflects your addresses, direction, date and time, vehicle and agreed extras.

Contact the office

PLAN EACH JOURNEY

Dropoff, collection or return

Choose the arrangement that fits your train and onward plans.

Dropoff: allow time to board

Tell us your train departure time, your preferred station arrival time and the entrance or side you plan to reach. Allow for the walk to the platform and any assistance you need.

Collection: agree the exit

Give us your service origin, scheduled arrival and date, and the exit you expect to use. The office will agree a lawful meeting point rather than assume a rank or bay is available.

Delays or a changed exit

Stay reachable and tell the office if your train is delayed or your exit changes. Ask the office to agree any material change; acknowledgement of your message does not mean the revised arrangement has been accepted. If a time-critical message has not been acknowledged, call the office. Ask the office about checking your train.

For the journey home Choose between booking when ready, reserving a driver to wait or arranging a separate approximate return. The office can compare the options with you.

VEHICLE AND JOURNEY DETAILS

Choose a suitable car

A saloon suits ordinary journeys; ask about an estate if you have extra luggage. A six-passenger vehicle is an option for groups, with luggage considered alongside passenger numbers. Ask the office about seven- or eight-plus-passenger vehicles.

Give the office the exact address at the other end, your date and time, passenger count and the number and sizes of your bags, including any pushchair or folding wheelchair. Mention stops, a return and any entry or walking needs so the office can agree a suitable vehicle and arrangement.

  • For a dropoff: your station arrival target and intended entrance
  • For a collection: train origin, scheduled arrival and intended exit
  • A reachable contact and any assistance or return requirements

GOOD TO KNOW

Mortlake station transfer questions

Practical answers for your station journey.

Can the car collect me from the station rank?

A rank is not automatically a booked private-hire pickup point. Tell the office which exit or meeting place you have in mind so we can agree a safe, lawful collection point. A landmark helps identify an area but does not give permission to enter or stop there.

What help can I request at Mortlake?

We can arrange guidance to the car and loading of ordinary bags or a folding wheelchair without charge. Tell the office in advance about limited walking tolerance, entry needs, bags or an accompanying carer so suitable help can be arranged.

An escort inside a building is assessed separately, with any cost agreed for the task. Discuss any lifting needs separately; clinical or weight-bearing assistance is not promised. KB does not have wheelchair-accessible vehicles, so a folding chair travelling as luggage is not the same as travel seated in a wheelchair.

What if my return time is uncertain?

You can contact the office when you are ready, reserve a driver to wait, or arrange a separate approximate pickup. A car booked when ready is subject to availability, not guaranteed immediately.

Waiting is chargeable under the agreed terms. A separate return does not automatically retain the outward driver or vehicle, and waiting or changes may affect its cost. Contact the office if your plan changes.

Does the transfer include my train ticket or railway assistance?

No. Arrange your rail ticket and any railway Passenger Assist separately with the railway. KB can discuss help to the car and any separately scoped escort, but that is not railway assistance or permission to access the platforms.

When is my station transfer confirmed?

Your booking is confirmed when KB sends confirmation by SMS and/or email. An enquiry, quote or payment alone does not confirm a car. The office can discuss the journey and any agreed extras before confirmation.