SURBITON STATION TRANSFERS
Travel to Surbiton station for your train or arrange a separate collection on arrival. Get a quote for your route, timing and vehicle needs, and agree your plans with our 24-hour office.
YOUR STATION TRANSFER
Pre-book a private-hire journey to or from Surbiton station with our 24-hour office. Your quote reflects the addresses, direction, date and time, vehicle and any agreed extras. Calls answered in under 30 seconds on average; you can also contact us without installing an app.
Tell us your passenger numbers and the number and sizes of your bags, including any pushchair, folding wheelchair or bulky item, so we can discuss a suitable vehicle. An estate is an option for extra luggage; a six-passenger vehicle is available for groups, with luggage considered alongside the passengers. Ask the office about seven- or eight-plus-passenger vehicles.
An enquiry, quote or payment alone does not confirm a car. Your booking is confirmed when KB sends confirmation by SMS and/or email.
PLAN YOUR DIRECTION
Choose an arrival target for your departure, or agree a meeting point for your collection from the station.
Tell us your exact collection address, train departure time and intended station entrance. Agree the time you want to arrive at the station, allowing for your own access and boarding needs; the departure time is not the drop-off target.
Give the office your train's origin, date and scheduled arrival, your destination and preferred exit. Agree a lawful meeting point rather than assuming a rank or pickup bay is available.
Tell the office if your train is delayed or your exit changes. Automatic train monitoring is not a company-wide service; request the revised arrangement and obtain confirmation that it has been accepted.
Planning a separate return You can reserve the driver to wait under agreed chargeable waiting terms, arrange a separate approximate return, or contact the office when ready for a car subject to availability. A separate return does not retain the outward driver or automatically secure the same vehicle; delays or waiting may affect its cost.
LOCAL PLANNING
Surbiton station is on Victoria Road, KT6 4PE. If travelling to the station from a nearby address, give us that exact collection address as well as the station entrance you intend to use.
The approach to the platforms may differ. Tell the office if walking, luggage or a folding wheelchair affects your choice of entrance or meeting point. If your preferred point is inaccessible, we can discuss a practical, lawful alternative; a station rank is not permission for a booked private-hire pickup.
GOOD TO KNOW
Answers to help you prepare for your journey and agree the right collection.
Give the office your train's origin, date and scheduled arrival, preferred exit and destination, together with passenger and luggage details and any assistance or vehicle preference. Identify Surbiton station on Victoria Road, KT6 4PE; if your collection is from a nearby address first, give that exact address too. KB Cars is registered with the Information Commissioner's Office (ICO); our Privacy Notice explains how we handle booking information.
Contact the office to request a revised arrangement and obtain confirmation that it has been accepted. Automatic train monitoring is not a company-wide service. A material change to the time, address or destination may need office acceptance and a revised quote; if a time-critical message has not been acknowledged, call the office.
Yes. Tell the office about your walking tolerance, entry needs, bags or folding wheelchair so we can discuss a workable meeting point and suitable help. Guidance to the car and loading ordinary bags or a folding wheelchair can be arranged without charge in advance.
This is separate from railway Passenger Assist, permission to access platforms or guaranteed porterage. KB does not currently have wheelchair-accessible vehicles, so a folding chair travels as luggage where suitable rather than with the passenger seated in it.
Yes. You can agree a separate approximate return, reserve the driver to wait, or contact the office when you are ready for a car, subject to availability. Waiting is chargeable under the agreed terms, and delays or changes to a separate return may affect the cost. A separate booking does not retain the outward driver or automatically secure the same vehicle.
No. Rail tickets and railway Passenger Assist are separate from your KB Cars transfer. Arrange your rail travel and any station assistance with the railway, and tell our office about the help you need for the private-hire journey.
PLAN YOUR JOURNEY
Tell our 24-hour office where and when you want to travel. We can help with vehicle choice, the meeting point and a separate return.
