KB CARS · TW1
Pre-book a pickup in Twickenham or St Margarets, planned around your train and luggage. Request a journey-specific quote from our 24-hour office.
BEFORE YOU TRAVEL
Choose a station-arrival time that leaves room for the walk to your platform or assistance meeting point, not just the train departure.
Waterloo’s main concourse has step-free access to the platforms, and exits 1, 2 and 3 are listed as step-free routes. Exit 2 has lift access towards Waterloo Road and the Jubilee line. Tell the office which onward access you need when arranging your drop-off.
The Passenger Assistance meeting point is on the main concourse opposite platform 12. Arrange railway assistance separately with your train operator, and allow time to reach the meeting point. Give our office your train service and requested station-arrival time.
Your pre-booked car collects you from your TW1 address, so you do not need to carry your luggage to a local station before travelling to Waterloo. Twickenham and St Margarets are separate stations; give the office your exact pickup address and the Waterloo destination, rather than just a station or postcode.
If access to your door is restricted, discuss a safe, accessible pickup point with the office. At Waterloo, allow time after drop-off to reach the part of the station you need.
ROOM FOR YOUR JOURNEY
Discuss a saloon for an ordinary journey, an estate for extra luggage, or an MPV or minivan for your party. Executive and luxury options can also be requested. Choose around the whole party and its luggage, not just the number of seats.
Tell us the number and size of cases and cabin bags, plus any pushchair, folded wheelchair or unusual item. A six-passenger vehicle is an option; seven- or eight-plus passenger vehicles can also be requested from the office. Luggage and passenger space need to be considered together.
For a separate return from London Waterloo to TW1, give the office your arriving train service and origin, date, scheduled arrival time and a contact number. Agree the car meeting point separately; the return does not automatically reserve your outward driver or vehicle.
If your train, exit or plans change, call 020 8870 8888 to request a change. The office can confirm any accepted revised arrangement and applicable charge. Waiting may be chargeable; ask the office about the applicable terms.
GOOD TO KNOW
The car, your train and any railway assistance are planned separately.
Your quote reflects the actual journey and vehicle needed. Send your full TW1 pickup address, Waterloo destination, travel date and time, passenger numbers and luggage, plus any extra stop or vehicle preference.
Include your train service, departure time and requested station-arrival time. Allow for the walk to your platform or assistance point. An enquiry or quote is not a confirmed booking: KB confirms the booking by SMS and/or email.
Arrange railway Passenger Assistance separately with your train operator; booking a car does not arrange it. Tell our office about mobility, boarding and walking needs so we can plan the car journey with you.
We can arrange guidance to the car and loading of ordinary bags or a folding wheelchair without charge. If you need an additional escort inside a building, discuss the task and any agreed cost with the office. KB does not currently have wheelchair-accessible vehicles.
Your car journey and rail ticket are separate bookings. Keep the service details to hand so the transfer can be arranged around the right departure.
KB CARS · SINCE 2008
Request a quote or call our 24-hour office on 020 8870 8888 to discuss your journey. No app installation is needed.
