Go to Departures
Victoria Coach Station has separate Departures and Arrivals terminals. For an outward coach, head to Departures and check the station monitors for your operator's gate.
KB CARS · PRE-BOOKED PRIVATE HIRE
Travel from Shepherd's Bush, White City or elsewhere in W12 with a pickup at your address. Get a quote for your journey and discuss your vehicle with our 24-hour office—no app required.
BEFORE YOU TRAVEL
Victoria Coach Station, at 164 Buckingham Palace Road, is separate from Victoria rail and Underground stations. Choose the right terminal for your journey.
Victoria Coach Station has separate Departures and Arrivals terminals. For an outward coach, head to Departures and check the station monitors for your operator's gate.
Give the office your coach operator and service, and the time you want to arrive at the station—not just the coach departure time. Allow time to reach your gate and follow your operator's advice; contact the coach company with timetable questions.
YOUR W12 PICKUP
A pre-booked car collects you at your W12 address, so you do not need to carry your luggage to a public transport starting point. Tell the office the precise address and any entrance or access details that will help the driver find you.
If your pickup is at Shepherd's Bush Rail Station, specify the rail station at Holland Park Roundabout rather than Shepherd's Bush Central or Shepherd's Bush Market. The office can agree a suitable meeting point with you.

ROOM FOR YOUR JOURNEY
Discuss a saloon, estate or MPV with the office, or ask about executive, mini van and luxury options. An estate is worth discussing for extra luggage; for a group, choose around both the passengers and everything they are bringing.
Tell us the number and sizes of cases and cabin bags, along with any pushchair, folding wheelchair or unusual item, so the office can agree a suitable vehicle.
RETURN JOURNEY
Arrange the return from Victoria Coach Station to W12 separately. Give the office the arriving coach operator and service number, arrival date and time, and a contact number; say that you will use the Arrivals side. The office will agree the car meeting point with you.
If your coach is delayed or your plans change, call KB Cars on 020 8870 8888 to discuss and confirm any revised arrangement with the office.
GOOD TO KNOW
The details that help make your coach connection and car booking clear.
The quote reflects your particular journey. Send your full pickup address and destination, date and time, passenger and luggage details, coach service and requested station-arrival time. Include any extra stop so the office can quote for the journey you need.
An enquiry, quote or payment alone is not a confirmed booking. KB confirms a booking by SMS and/or email.
Station assistance is separate from your car booking: contact your coach operator to arrange it, and tell the KB office about your mobility needs when arranging the car. Victoria Coach Station has a Mobility Lounge by Gate 0 in Departures and luggage porters; porter help is not included in the KB booking.
KB can arrange guidance to the car and loading of ordinary bags or a folding wheelchair without charge. If you need an additional escort inside a building, discuss the task and any cost with the office.
Your car journey and coach ticket are separate bookings. Keep the service details to hand so the transfer can be arranged around the right departure.
KB CARS · SINCE 2008
Request a journey-specific quote or call our 24-hour office on 020 8870 8888 to discuss your vehicle and coach connection. KB Cars has traded since 2008.