Step-free station routes
Step-free access is listed from Waterloo’s main concourse to the platforms, and exits 1, 2 and 3 are identified as step-free. Exit 2 also has lift access towards Waterloo Road and the Jubilee line.
KB CARS · SINCE 2008
Pre-book a car from your W4 or Chiswick address to Waterloo, with room for your party and luggage. Request a journey-specific quote or call our 24-hour office on 020 8870 8888.

ROOM FOR YOUR JOURNEY
Discuss a saloon, estate or MPV with our office, or ask about executive, minivan and luxury options. An estate may suit extra luggage; a six-passenger vehicle is another group option. Ask the office about seven- or eight-plus-passenger vehicles.
Tell us how many people are travelling and the number and size of cases, cabin bags and any bulky items. Passenger and luggage space must be considered together; the office can agree a suitable vehicle for the whole party.
YOUR STATION ARRIVAL
Allow time between your station arrival and train departure to enter the station, reach the platform and meet any arranged assistance.
Step-free access is listed from Waterloo’s main concourse to the platforms, and exits 1, 2 and 3 are identified as step-free. Exit 2 also has lift access towards Waterloo Road and the Jubilee line.
The Passenger Assistance meeting point is on the main concourse opposite platform 12. Arrange railway assistance with your train operator separately, then tell KB Cars your service and the station-arrival time you need.
Turnham Green Underground Station is on Turnham Green Terrace in Chiswick. Starting a public transport journey there means first getting yourself and your luggage to the station; a pre-booked KB Cars journey starts at your W4 address instead.
At Waterloo you will still need to enter the station and make your way to your onward departure. Tell the office where you need to be and when, so your car journey can be planned around your train.
RETURN JOURNEY
For a separate return collection, give the office your arriving train operator and service, where it starts, the travel date and scheduled arrival time, and a contact number. Agree your car meeting point and exit with the office; the outbound drop-off does not establish the return collection point.
If your train is delayed or your plans or exit change, call 020 8870 8888. The booker or an authorised contact can request a change; agree the revised arrangements and any charge with the office. A request is not an accepted change, and applicable waiting may affect the cost.
GOOD TO KNOW
The essentials for your car journey and onward train.
Your quote reflects the actual journey, including the addresses, date and time, vehicle and any agreed extras. Send your full W4 pickup address, Waterloo destination, passenger and luggage details, and any extra stop.
Include your train operator and service, departure time and the time you want to arrive at the station. An enquiry or quote alone does not confirm a car; your booking is confirmed when KB accepts it by SMS and/or email.
Arrange Passenger Assistance inside Waterloo separately with your train operator; booking a car does not arrange it. Tell our office about your mobility and boarding needs, any folding wheelchair and an accompanying carer when arranging the car.
Guidance to the car and help loading ordinary bags or a folding wheelchair are available without charge. Tell the office what help you need, ideally in advance. KB does not currently have wheelchair-accessible vehicles, so a folding chair would travel as luggage where suitable, rather than with the passenger seated in it.
Your car journey and rail ticket are separate bookings. Keep the service details to hand so the transfer can be arranged around the right departure.
KB CARS · SINCE 2008
Request a quote or call our 24-hour office on 020 8870 8888 to discuss your vehicle, arrival target and return. No app installation is needed.