KB CARS · HEATHROW
Get a route- and vehicle-specific quote from our 24-hour office. Airport-to-home and airport-to-university journeys include free arrivals meet-and-greet and flight tracking; waiting and parking terms are separate.
DROP-OFF OR COLLECTION
The departure forecourt and arrivals collection area are different. Choose the guidance for your direction of travel.
The Terminal 5 departure forecourt is approached via Wayfarer Road. Drop-offs are charged per entry; collection, waiting and leaving vehicles unattended are not permitted there. Give us your flight details so the office can discuss your arrival time at the terminal.
Near-terminal collections use Terminal Parking, not the departure forecourt. Ask our office to confirm the parking and passenger meeting arrangement for your booking before you travel. If you and your driver cannot find each other, the office can help.
FINDING YOUR WAY
British Airways describes Terminal 5A, 5B and 5C as gate buildings. Follow the departure screens and allow for internal transit or walkway links after security. A satellite gate does not mean a different car collection terminal: your flight remains a Terminal 5 transfer.
Terminal 5 has its own basement rail station, distinct from the shared Terminals 2 and 3 station. Choose a service for Terminal 5 when planning a rail connection.
CONSIDERING THE TRAIN
Compare the whole journey, including access to the station, any changes and walking with luggage. Terminal 5 has its own station.
Heathrow Express links Paddington with Terminal 5 via Terminals 2 and 3. Include the journey to Paddington and the walk from the platform with your luggage when comparing it with a car transfer.
Elizabeth line trains serve Terminal 5’s basement station, but Heathrow services have different terminal destinations. Choose a train bound for Terminal 5.
Piccadilly line to Terminal 5 The Piccadilly line also serves Heathrow. Match the service and branch to Terminal 5; an airport-bound train alone does not identify the right terminal.
YOUR JOURNEY DETAILS
Your quote reflects the addresses, direction, date and time, vehicle and agreed extras. Send the full pickup and destination addresses and flight details, plus passenger numbers, suitcase and cabin-bag counts and sizes, and any pushchairs, folded wheelchairs or unusual items. KB Cars is registered with the ICO; our Privacy Notice explains how we handle your booking information.
An estate may be useful for extra luggage; for groups, ask about a six-passenger vehicle or enquire about seven or more seats. Passenger numbers and luggage need to be considered together. Tell us about any vehicle preference or assistance needs so the office can discuss a suitable arrangement.
Agree the journey fare and ask which airport parking or access costs and driver waiting are included: these are distinct costs, and peak travel can affect the price. An enquiry or quote is not a confirmed booking; KB confirms a booking by SMS and/or email.
GOOD TO KNOW
Plan assistance, child seats and arrivals waiting with the office before you travel.
Yes, we can carry a folding wheelchair in a suitable vehicle, but we do not currently have wheelchair-accessible vehicles for travel seated in the chair. Tell the office its folded dimensions, your other luggage and any boarding or assistance needs so we can agree an arrangement.
Yes. Guidance to the car and loading ordinary bags or a folding wheelchair are free. Tell the office about the help you need in advance so we can arrange a suitable driver.
An optional escort to or inside a building, shopping centre or flat depends on the task and may carry an agreed charge. Discuss its scope and any fee with the office; this is separate from assistance the driver is legally required to provide.
Yes. You can bring and fit your own suitable child seat, or ask KB to supply one. The airport booking offer is £3; the same offer applies to non-airport pre-bookings over £50. Local and short-notice requests depend on availability; for other bookings, check the price with the office.
Give the office the child’s age, relevant height, weight and seat needs, and confirm suitability, the number of seats and the total charge before booking.
Free arrivals meet-and-greet does not mean unlimited free waiting. For airport-to-home and airport-to-university journeys, KB offers free arrivals meet-and-greet and flight tracking.
Confirm the applicable waiting terms and any airport parking or access charges with the office before booking; these are separate from meet-and-greet.
YOUR NEXT JOURNEY
Contact our 24-hour office for a journey-specific quote and help with your arrangements. Call 020 8870 8888 or use the contact page; no app installation is needed.
