AT ST PANCRAS
Find each other and get to the car
Eurostar’s international arrival areas are in the Arcade; EMR and Southeastern use the upper concourse, while Thameslink platforms are below ground. Tell the office which service you are arriving on so you can agree a practical exit and meeting point. These areas identify where you are, not a KB pickup bay.
Tell us about large cases, a pushchair or folding wheelchair, any accompanying carer and help needed walking to the car. Guidance to the car and loading ordinary bags or a folding wheelchair are free when arranged in advance. An escort inside the station is assessed separately, with any charge agreed; this does not limit assistance required by law. KB does not currently have wheelchair-accessible vehicles, so discuss boarding and luggage needs with the office.
Give the office a contact you can reach during the connection. If travelling internationally, discuss a suitable channel or an agreed offline meeting fallback. If you and the driver cannot find each other, the office can help.
Discuss pickup and assistance →