PREPARE YOUR ENQUIRY
Collection, luggage and vehicle choice
Tell us your travel date, train service origin and scheduled arrival at Waterloo, preferred exit, Heathrow terminal and departing flight details. Include your expected ready time, check-in requirement and a reachable contact. If you need an offline meeting fallback, agree it with the office. KB Cars is registered with the ICO; our Privacy Notice explains how we handle your booking information.
Waterloo's main concourse to the platforms and exits 1, 2 and 3 are listed as step-free. Exit 2 has lift access towards Waterloo Road and the Jubilee line. The station's Passenger Assistance meeting point is on the main concourse opposite platform 12; it is separate from your agreed car collection point.
Tell us the number of passengers and the counts and sizes of your bags, plus any pushchair, folding wheelchair or unusual item. A saloon may suit an ordinary journey; ask about an estate for extra luggage, a six-passenger vehicle for a group, or a seven- or eight-plus vehicle. The office will consider passengers and luggage together and confirm a suitable arrangement. An accompanying carer needs a seat too.