KB Cars

PRE-BOOK WITH KB CARS

Norbiton minicabs and transfers Planned around your journey

Travel locally, to a station or airport, or further afield. Get a quote based on your journey and agreed extras, with help from our 24-hour office.

A flexible local service

One office for your journey plans

Arrange a Norbiton pickup or return, add stops, or discuss a longer journey with our office. We can help choose a vehicle for your passengers and luggage and coordinate if you and your driver have difficulty finding each other.

Contact us by phone, email, SMS or WhatsApp; there is no need to install an app. Calls answered in under 30 seconds on average. Your quote reflects the actual journey and agreed extras.

Choose your journey

Travel to or from Norbiton

From a local appointment to an airport departure, tell us what you need and we will help plan the arrangement.

Norbiton station

For Norbiton station or another station, agree the entrance or meeting point with the office. Tell us if walking distance or access needs affect where you can meet.

Airport transfers

Pre-book a transfer to or from Heathrow, Gatwick or another airport. Share the terminal and flight details and tell us whether you need a return; the quote is based on your actual journey.

Everyday local journeys

Pre-book for appointments, shopping, work, family visits or evenings out. If people are joining from different homes, give us each address and your preferred pickup order so we can assess the route.

Local collection

Agree a useful meeting point

Norbiton is a neighbourhood, not a fare or postcode boundary, so give the complete collection address. Norbiton station is on Coombe Road West, KT2 7AZ; its published address is a location reference, not permission to stop at an entrance. The station is classified as step-free category B1 for platform access. Discuss your direction of travel and any walking, seating or assistance needs so we can agree a practical meeting point.

For Warren House on Warren Road, give the booked function and guest entrance rather than just the wider estate. Confirm venue access and parking arrangements. If a proposed pickup point cannot be used safely or lawfully, the office can coordinate an alternative with you, taking your mobility needs into account.

GOOD TO KNOW

Norbiton journey questions

Practical answers for booking, vehicle choice and returns.

What details should I send for an airport or station transfer?

Send the full collection address, destination or terminal, date and time, passenger and luggage details, and flight or train information. For a venue pickup, include the booked function and the entrance you expect to use. KB Cars is registered with the ICO; our Privacy Notice explains how we handle booking information.

How do I choose a vehicle when bags or mobility needs matter?

Ask the office about a saloon, estate, executive or larger group vehicle; we will confirm a suitable arrangement before accepting the booking. Give the passenger count, suitcase and cabin-bag counts and sizes, and details of pushchairs, folded wheelchairs or unusual items.

Tell us about boarding, walking or seating needs and any accompanying carer. Guidance to the car and loading ordinary bags or a folding wheelchair can be arranged without charge. An additional escort inside a building is assessed separately and any cost agreed. KB does not currently have wheelchair-accessible vehicles, so passengers cannot travel seated in a wheelchair.

What if I do not know my return time?

You can contact the office when you are ready, reserve the driver to wait, or arrange a separate approximate return. A car booked when ready is subject to availability; immediate collection is not guaranteed.

Reserved waiting is chargeable under the agreed terms. For a separate return, contact the office if you are delayed: waiting or changes may affect the cost. A separate return does not retain the outward driver or automatically secure the same car.

When is my Norbiton journey confirmed?

Your booking is confirmed when the office sends confirmation by SMS and/or email. An enquiry, quote or payment attempt alone is not acceptance.

If plans change, the booker or authorised contact should tell the office about the changes and any revised charge must be agreed. Acknowledgment of a request is not acceptance: wait for accepted-change confirmation. For a time-critical change, call the office if your message is not acknowledged.