Embarkation: plan for check-in
Give us your terminal check-in deadline as well as the sailing time. We can plan the pickup around when you need to reach the terminal.
PRE-BOOKED PRIVATE HIRE
Cruise and ferry port transfers To or from your terminal
Travel to or from your UK cruise or ferry terminal with a plan tailored to your sailing. Contact our 24-hour office for a quote based on your journey, vehicle and requirements.
Your port journey
Choose the terminal, not just the town
KB Cars arranges pre-booked passenger transfers to and from UK cruise and ferry terminals. Home, hotel, airport and port legs can be arranged separately; the car does not cross the Channel.
Give the office your operator or ship, sailing date and exact terminal, along with your collection and destination addresses. The quote reflects the journey, vehicle and any agreed extras. Our office can help agree a suitable vehicle and meeting point. KB Cars is registered with the Information Commissioner's Office (ICO); our Privacy Notice explains how we handle your booking information.
Discuss your journeyPlan your timings
Embarkation and return collection
The time you need to reach a terminal and the time you are ready to leave it are different decisions.
Disembarkation: allow time to be ready
A ship's arrival is not the same as passenger-ready time. Use your operator's disembarkation guidance to agree a realistic collection time.
Meeting point and contact
The office will agree a lawful, accessible meeting point with you. A suggested entrance or bay does not itself give the driver access. Keep a reachable phone or agree a message channel so the office can help if you and the driver cannot find each other.
A practical port plan
Match the terminal and return to your sailing
Use the terminal named in your operator's instructions. Southampton cruise material distinguishes the railway arrival from the final trip to Mayflower or Ocean; Portsmouth International Passenger Terminal is a specific destination, not a general waterfront pickup. At Tilbury, the London International Cruise Terminal address is RM18 7NG, and its approach is distinct from the main port entrance. Check the terminal for your sailing at Dover too.
If your return time is uncertain, you can contact us when ready, subject to vehicle availability; reserve a driver to wait under agreed chargeable waiting terms; or arrange a separate approximate pickup and contact the office if delayed. A separate return does not retain the outward driver, and waiting or changes may affect its cost.
Tell us about walking limits, a folding wheelchair, pushchair or unusual luggage so we can discuss seating, loading and a workable meeting point. KB does not currently have wheelchair-accessible vehicles, so passengers cannot travel seated in a wheelchair. Guidance to the car and loading ordinary bags or a folding wheelchair are free when arranged in advance; port staff assistance is separate.
Plan with the officeGOOD TO KNOW
Cruise and ferry transfer questions
Practical answers for your journey to or from the terminal.
Can you take me to a cruise or ferry terminal?
Yes. KB Cars arranges passenger transfers to and from UK terminals; the car does not travel on the ferry. Tell the office the exact terminal and direction of travel.
An enquiry, quote or payment alone does not confirm a booking. Your booking is confirmed when KB sends confirmation by SMS and/or email.
What if the ship is late or the terminal changes?
Contact the office as soon as you know so the collection can be reviewed. Ship checks are handled by enquiry, not automatic flight-style tracking.
The booker or authorised contact should request a material change and obtain confirmation that it has been accepted; receipt of a request alone is not acceptance. A new destination or timing may change the quote. If a time-critical message has not been acknowledged, call the office.
Can the driver meet me inside the port?
That depends on access at the terminal. The office will agree a lawful, accessible meeting point with you; a suggested entrance or bay does not create access rights.
Tell us what help you need. Guidance to the car and loading ordinary bags or a folding wheelchair are free when arranged in advance. Terminal assistance is separate; an additional escort can be discussed with the office.
What luggage details should I include?
Give us the passenger count and the number and sizes of suitcases and cabin bags, plus any pushchair, folded wheelchair or unusual item. An estate may be worth discussing for extra luggage; six-passenger vehicles are also offered, and you can enquire about seven- or eight-plus-passenger vehicles. The office considers seating and the combined load together and confirms a suitable arrangement.
PLAN YOUR JOURNEY
Get your port transfer quote
Tell our 24-hour office your addresses, sailing and terminal, timing, passenger count and luggage. We can discuss the vehicle, meeting point and return arrangement with you.