Berrylands minicabs and transfers Local journeys and transfers

You can contact the office when you are ready, reserve a driver to wait, or agree a separate approximate return. A car arranged when ready is subject to availability, not guaranteed immediate collection. Reserved waiting is chargeable under the agreed terms. For an approximate return, contact the office if delayed; waiting or changes may affect the cost. A separate return does not retain the outward driver or guarantee the same vehicle.

Yes. Guidance to the car and loading ordinary bags or a folding wheelchair can be arranged without charge. Tell the office about walking or entry needs, bags and any accompanying carer so suitable help and a practical meeting point can be arranged. An optional escort inside a building is discussed separately, including any agreed cost; lifting or clinical care needs separate discussion. KB does not have wheelchair-accessible vehicles.

Tell the office how many people are travelling and describe suitcases, cabin bags, pushchairs, folding wheelchairs or unusual items. A six-passenger vehicle is a standard group option; for seven or eight-plus passengers, enquire with the office. Seating and luggage are considered together before the arrangement is accepted.

Your booking is confirmed when KB sends confirmation by SMS or email; an enquiry, quote or payment alone does not confirm a car. If your time, address, stops, passengers, vehicle or terminal changes, the booker or an authorised contact should ask the office to agree the revised arrangement and any charge. Receipt of a request is not acceptance. For a time-critical change, call if your message has not been acknowledged and wait for accepted-change confirmation.