Waterloo / South Bank minicabs and transfers Prebook with our 24-hour office

Your booking is confirmed when the office sends confirmation by SMS and/or email. An enquiry, quote or payment attempt alone does not confirm a car.

If you need to change an address, stop, passenger detail or vehicle request, ask the office to accept it and confirm any revised charge. Until the change is accepted, the original arrangement remains current.

You can book when ready, reserve a driver to wait, or arrange a separate approximate return. The office can help you compare them.

Booking when ready is subject to availability, not guaranteed immediate collection. Reserved waiting is chargeable under the agreed terms. A separate return does not automatically retain the outward car; contact the office if you are delayed, as waiting or changes may affect the cost.

Use the address and door on your invitation or stay confirmation. Sea Containers Events and the hotel have different Upper Ground addresses, so tell us which one you are using and include the entrance.

Yes. Tell the office about limited walking, entry needs, bags or an accompanying carer so we can discuss a suitable arrangement and meeting point.

Guidance to the car and loading ordinary bags or a folding wheelchair are available without charge; tell the office in advance so suitable help can be arranged. An optional escort inside a building is assessed for the actual task, with any charge agreed with you. KB does not currently have wheelchair-accessible vehicles for travel seated in a wheelchair.

Tell the office how many people and bags are travelling together so we can agree a suitable vehicle. A saloon suits ordinary journeys; ask about an estate for extra luggage or a six-passenger vehicle for a group. For seven or more passengers, enquire with the office.

Include suitcase and cabin-bag counts and sizes, as well as any pushchair, folding wheelchair or unusual item. An accompanying carer also needs a seat.